Refund Policy

1. Subscription Refunds

All subscription payments are processed through Waffo or Creem, our Merchant of Record. Refund requests are handled on a case-by-case basis.

• Within 7 days of purchase: Full refund available for all plans.
• After 7 days: No refunds are provided, but you can cancel at any time — service continues until the end of the billing period.

2. Processing Time

Approved refunds are processed within 5-10 business days and returned to the original payment method.

3. Chargebacks

If you dispute a charge through your bank, your subscription will be suspended pending resolution.

4. Contact

For refund requests, contact us at support@vaultroom.tech.